Booking & Check-In
Information about bookings, payments and check-in.
Annexe Apartments FAQs
Browse the Annexe Apartments frequently asked questions by selecting a category below. If you have a question that is not listed, please contact us.
Q: What time is check-in and check-out?
Check in is from 2pm, and check out prior to 10am.
Late checkout may be available subject to a fee. Late Check-in is available by after hours security box. Please contact reception to be advised of late arrival information.
Q: Do you require a security bond upon check-in?
Yes, all rooms require a $200 security deposit which may be held by your bank on departure for 5-7 working days.
Q: Is after hours check-in available?
Yes, definitely, please advise reception of your late arrival, and information regarding how to get your keys will be given to you. Don’t worry, there is an after hours answering service available to contact if you have any questions.
Q: Can I have a late check-out?
Late checkout may be available subject to availability.
Q: When do I have to pay a deposit?
Your card will be charged in full on day of arrival, unless prior arrangements have been made i.e. Patient Travel Scheme
Q: What are the reception hours?
Monday – Friday 7am – 7pm
Saturday 8am – 7pm
Sunday & Public Holidays 8am – 4pm
COVID-19 UPDATE - Please note from Monday 30th March 2020 we will be adapting our reception hours **temporary** as follows: Monday - Friday 8am to 6pm, Saturday 9am to 6pm, Sunday 9am to 3pm. Arrivals and bookings can be made outside of these hours by calling 0401 370 954.
Q: Can I book local attraction tickets at reception?
Yes, our team is more than happy to assist with any tour bookings
Services & Facilities FAQ's
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Yes, WiFi is included in your room rate, you will be given a code for the duration of your stay. The code will be available for up to 4 devices and can be used simultaneously. Download limits apply.
Q: What facilities do you have?
Foxtel
Wireless Internet (Download Limits Apply)
Secure Car Parking
Q: Is there car parking available?
Yes, secure car parking is available onsite. This must be pre-booked via reception. Daily or weekly fees apply.
Q: Is all linen provided?
Yes it certainly is, all you need is yourself and some food if you wish to cook.
Q: How often are the rooms serviced?
Our rooms are serviced weekly unless arranged otherwise.
Q: Can I have my room serviced more frequently?
Rooms can be serviced as often as you like. A servicing fee applies per service outside the standard weekly service.
Q: How close is Suncorp Stadium & The Gabba?
The Royal Brisbane busway is directly opposite us, with buses connecting directly to Suncorp stadium and The Gabba.
Q: Are there shops or restaurants nearby?
Yes, there are a number of local café’s close to Annexe Apartments
There is a petrol station 200m away, and Fortitude Valley and China Town just minutes away
Q: Is there public transport nearby?
Yes, directly across the roadQ: What local attractions are in the area?
The Brisbane Showgrounds, Victoria Park Golf Centre and many more!
Q: How far away is Brisbane CBD?
Less than 3km to the centre of Brisbane. All inner city suburbs are easy to access via bus, train, taxi or car
Q: Where can I buy groceries locally?
The closest supermarket is 2km away which is Woolworths. Coles do deliver to the hotel. Please use the address 9-11 Walden Lane, Herston, 4006. Please advise reception you are waiting on a delivery, and if it requires placing in the fridge/freezer prior to your arrival.